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Employment Opportunity - Member Services Representative
posted on 02/22/2023

At USA Gymnastics, our new mission is to build a community and culture of health, safety, and excellence where athletes can thrive in sport and in life. We are focused on creating an athlete-centric organization and are guided by our organizational values: Safety, Accountability, Integrity, Transparency, and Listening. As part of making safety our highest value, it is part of everyone's role in the organization to prioritize the protection of members, particularly minor athletes, from harm.

Summary Description
A Member Services Representative is the first point of contact for member inquiries. The role reports to Director of Membership and assists our community in obtaining and navigating a wide array of membership services and benefits the organization provides to the gymnastics community.

Duties and Responsibilities
The Member Services Representative will:

  • Answer busy 800 phone line that assists members with a variety of membership needs, educational requirements, and USA Gymnastics website navigation.
  • Handle all inquiries [telephone, fax, email, mail] to maintain customer service satisfaction.
  • Process departmental data entry and payment processing.
  • Review and compose a written response to emails.
  • Maintain working knowledge of the organization and directives.
  • Assist with other projects within the Member Services department.
  • Other duties as assigned.
Requirements and Competencies
  • Excellent verbal and written communication skills
  • Strong customer service skills
  • Meticulous attention to detail
  • Expert knowledge of Outlook
  • Proficient at composing basic written business correspondence
  • Proficient skill with various software including Word, and Excel
  • Proficient in a MAC software environment
  • Working knowledge of DropBox, Zoom, and similar products.
  • Ability to learn new software
  • Ability to work as part of a team effectively and independently in a fast-paced environment
  • Incorporate safety, accountability, integrity, transparency, and listening into all daily activities
  • Comfortable with a hybrid remote/office work environment that spends 2 days in the office and 3 days remote per week.
Qualifications and Experience
  • Associate's degree from an accredited college or university in a related field.
  • At least two years of related experience required.
  • Previous customer service experience required.
  • Previous database navigation experience required.
Other Information
  • Position is based in Indianapolis, IN.
  • Salary and benefits commensurate with experience.
  • Work hours are Monday through Friday, 9:00 a.m.-5:00 p.m. ET
To apply, please reference this position in the subject line and send a resume and cover letter to:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time with or without notice.

We are proud to be an Equal Employment Opportunity Employer.