Employment Opportunity - Member Services Representative, USA Gymnastics
posted on 10/04/2018

General Description
The Member Services Representative is responsible for direct interaction with USA Gymnastics’ members, providing outstanding customer service for all incoming calls and inquiries, reporting to the Director of Member Services. This position will lead USA Gymnastics efforts in the promotion of a safe, healthy training environment for all participants, and will promote compliance with and enforcement of applicable USA Gymnastics rules, policies, and safe sport provisions in the gymnastics community.

Essential Functions:

  • Answer busy 800 phone line that assists members with a variety of membership needs, educational requirements, and USA Gymnastics website navigation.
  • Handle all inquiries [telephone, fax, email, mail] to maintain customer service satisfaction.
  • Data entry processing for membership, sanctions, education, etc.
  • E-mail communication to members.
  • Maintain working knowledge of the organization and directives.
  • Assist with other projects within the Member Services department.
  • Other duties as assigned.
Ability to:
  • Complete tasks on schedule
  • Assist a team member as requested
  • Carry out assignments from management with minimal direction
  • Analyze situations, identify and resolve problems
  • Maintain confidentiality of sensitive information
Work environment:
  • Function alone yet in team dynamics
  • Open concept
  • Fast-paced
  • Casual work attire
Selected candidate must complete [at our expense]:
  • Background check
  • Safe sport education
  • Safety and risk management coursework
Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.


USA Gymnastics is proud to be an Equal Employment Opportunity Employer
To apply, send cover letter and detailed resume to Chief Administrative Officer:
Mark McCreary - mmccreary@usagym.org

Based in Indianapolis, USA Gymnastics is the national governing body for gymnastics in the United States. USA Gymnastics sets the rules and policies that govern the sport of gymnastics, including selecting and training the U.S. Gymnastics Teams for the Olympics and World Championships; promoting and developing gymnastics on the grassroots and national levels, as well as a safe, empowered and positive training environment; and serving as a resource center for members, clubs, fans and gymnasts throughout the United States. USA Gymnastics also provides continuing education resources for new and experienced coaches, instructors and professional members. USA Gymnastics encompasses six disciplines: women’s gymnastics, men’s gymnastics, trampoline and tumbling, rhythmic gymnastics, acrobatic gymnastics and gymnastics for all (aka group gymnastics). The organization is committed to creating a culture that encourages and supports its athletes while focusing on their safety and well-being.