B202 - Creating An Outstanding Customer Service Culture
Course Description
This is a BRAND NEW course to USA Gymnastics University! This intermediate course is perfect for business owners, directors, front office staff…your entire staff.

This course covers:

  • Customer service basics
  • Raising the customer service bar
  • The future of customer service
The course will take approximately four hours to complete. At the end of the course, participants will be required to take an exam. Users must pass the exam at 75% or better and have an unlimited number of tries to pass the exam.
This is an online course!
Online courses are a great way to complete courses on your own time and on your own schedule.

Registration
Click the button below to register for the B202 Creating An Outstanding Customer Service Culture course online. You must be logged in order to register (Username and personal password—which you created). Course activation can take up to 72 business hours.

Haven't created a username and password? Click here.

Fees & Policies
  • $25 for USA Gymnastics Members
    Professional, Jr. Professional, Instructor and Athlete (age 14 or older)
  • $35 for Audit only (a certificate or university credit is unavailable to non members)
  • $39 for Non Members (includes a complimentary Instructor Membership - 18 years and older - A background check is required)
    Not a member? | APPLY NOW!
    *Non Members cannot register online for this course and must download registration form.
  • Course attendees must be a minimum of 14 years old.
Additional Course Information
Registration must be completed online. Please read the registration information before proceeding.

  1. There may be up to 72 hours lag time before your course registration is activated. You should receive two emails - one from USA Gymnastics confirming payment and registration and a second email from 3rd Level Consulting courses with your course activation notice and the link to access the course. If you do not receive an activation notice within 72 hours, please contact USA Gymnastics Educational Services. You will have access to the course for 30 days from the date of activation and may access the course as often as you wish during that period.

  2. For assistance with the course - login, navigation, technical assistance, test reset, or other needs, please contact 3rd Level Consulting.

USA Gymnastics University
The B202 Creating An Outstanding Customer Service Culture course fulfills elective requirements in the School of Business in the USA Gymnastics University.

Upon completion of the course, members can print out a certificate of course completion on their USA Gymnastics "My Membership" page.

Individuals must register for this course through USA Gymnastics in order to receive University credit for the course.

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